Islandia I TV, Internet and Telephone Information

Last updated: Friday, January 15, 2016 2:58 PM

Islandia I Feedback Form

Contact Information for Orders and Billing issues: For issues with Phone, TV and Internet, call 1- 866-299-6824. Our Account Representative for the Islandia I Bulk Agreement is Kim Byrd, 1-859-322-6900. Click Here to find more details and some of the "Lessons Learned". Always tell them you are under the Islandia I Bulk Contract.





Great News!!!! Hallmark is now available on U-verse beginning today! 
Hallmark Channel, Ch. 365/1365 HD, Package level: U-family & U200 and above  Jason Glover
Senior Area Acc. Manager
AT&T Connected Communities
11760 US Highway 1
North Palm Beach, FL 33408
Mobile: 954-235-8198

U-verse TV Remote Control - If you need to replace your batteries in the remote, you may have to reprogram it to be able to turn your TV on/off and change the sound. There are a number of ways to do this, none of them intuitive, so the link below will take you to the AT&T U-verse Support site which takes you through a step by step process.

CLICK HERE for the TV Remote setup process

CLICK HERE for the one page guide to the remote controller

December 17, 2014

CLICK HERE for information about connecting your devices to the AT&T wireless network.

October 24, 2014

The installation to date has been going very well. If you Click Here you will find some of the "Lessons Learned" that might make your installation easier.

September 28, 2014

The process to make the transition from AM3 (DirecTV) to AT&T is described in the link below:

Islandia AT&T Setup and Installation Process (12/18/2014)

AT&T Channel Line Up (10/24/2015)

The current set of Frequently Asked Questions is listed at the link below:

AT&T Transition - Frequently Asked Questions (FAQs) (12/18/2014)

July 5, 2014

The transition from AM3 for TV, Internet, and Telephone has begun at Islandia. The necessary infrastructure upgrades have begun to be implemented by AT&T and it is anticipated this work will be completed on or about October 1, 2014. The official transition by unit to the new system is scheduled to begin in this timeframe with completion planned for December 31, 2014.

AM3’s five year contract for bulk TV service will not be renewed and is terminated effective January 1, 2015. At that time your TV, Internet, and telephone services will be available from AT&T and fees for all of these services will be included in your quarterly maintenance billing, starting January 1, 2015.

All AM3/DirecTV equipment including that which you paid a fee to lease from them (HD Receivers, HD/DVR Receivers, DVR Receivers) will need to be returned to AM3. Details will be worked out and communicated to you in the coming months.

If there is something you don’t understand or wish clarification about, drop a note to me at and I’ll try to get the answer back to you as quickly as possible.


Link to Islandia I Feedback Form (this link and others to the feedback form, may not work correctly (work in progress). If you have problems using it, save the completed copy on your computer, attach it to an e-mail and send it to me at



Features of the AT&T Proposal


  • 1 HD/DVR Receiver (Total Home DVR) and 1 HD receiver capable of simultaneously accessing the DVR. Additional HD receivers with access to the DVR can be added at owner cost for $8.00 plus tax per month. The HD/DVR is capable of recording up to four shows at once from any TV and play recorded shows independently on any TV.
  • 295 channels (U200 Group) - 160 of the channels are HD. Upgrade packages are available for individual owners.
  • High speed internet service (12 mbs vs. 1.5 mbps with AM3) – AT&T provides modem/wireless router. Higher speeds available for additional owner cost (18mbs for $5/mo. plus tax, 24 mbs for $10/mo. plus tax)
  • Telephone (you can keep your local number and buzz people in) with unlimited local and long distance in US and Canada, plus caller ID, call waiting, and many other features, for $15/mo. plus tax.
All upgrades above the Islandia I Bulk services agreement (such as, additional TV connections beyond two, additional channels like the U-300 group, or a higher speed internet than the 12mbs service) will be billed monthly to individuals monthly by AT&T.